訂單問題
如果您在訂單中發現任何問題，請依下列指引操作，我們會儘速協助您完成處理。
・商品瑕疵／錯誤出貨
- 請於收到商品後 3 日內 拍照回報（含外箱與包裝）。
- 來信提供：訂單編號、問題描述、清晰照片、收件人姓名與電話。
- 經確認後，將協助更換或退貨，來回運費由 Habi Living 承擔。
・尚未收到／物流延遲
- 請先查看系統內的物流追蹤資訊。
- 若超過預計到貨時間仍未送達，請來信提供訂單編號與姓名，我們將立即協助查詢。
・修改收件資料
- 訂單尚未出貨：請盡快來信提供正確收件資訊，我們將為您更新。
- 訂單已出貨：需待包裹退回後重新寄送；再次寄送之運費將由收件人負擔。
・更改訂單內容／取消訂單
- 若需變更商品、數量或取消訂單，請於成立後 2 小時內與我們聯繫。
- 訂單一旦進入出貨流程或已交寄，恕無法變更或取消。
・付款問題
- 信用卡失敗／重複扣款疑慮：請提供訂單編號與授權時間截圖，我們會協助確認。
- ATM／轉帳：請提供後五碼與轉帳時間，以利對帳。
📧 hello@habiliving.com
📞 0903-471-601
服務時間：週一至週五 10:00–18:00（例假日休）
Order Issues
If you encounter any issue with your order, follow the guidance below and we will assist you as soon as possible.
・Damaged / Incorrect Item
- Please report within 3 days of receipt with photos (including outer box and packaging).
- Email us your order number, description of the issue, clear photos, recipient name and phone number.
- After verification, we will arrange a replacement or return. Shipping costs will be covered by Habi Living.
・Not Received / Shipping Delay
- Please check the tracking details first.
- If it’s past the estimated delivery date, email us your order number and name and we’ll investigate promptly.
・Update Shipping Information
- Before shipment: Email the corrected address/phone and we’ll update it for you.
- After shipment: The parcel must be returned before we can resend; reshipping cost will be charged to the recipient.
・Change Items / Cancel Order
- To change items, quantity, or cancel, please contact us within 2 hours after the order is placed.
- Once the order has entered the shipping process or is dispatched, changes and cancellations are unavailable.
・Payment Issues
- Card failure / suspected double charge: send your order number and authorization timestamp screenshot for verification.
- ATM / Bank transfer: provide the last 5 digits and transfer time for reconciliation.
📧 hello@habiliving.com
📞 +886 903-471-601
Service Hours: Monday–Friday, 10:00–18:00 (Closed on holidays)